Welcome to Tarnovia - Hotel that is different from others!

Book on-line

Oferty specjalne

Business stay

Business stay

from 209 PLN /

Reservation rules

We cordially invite You to make an individual reservation:

  • on-line
  • fax: +4814 6212744
  • through e-mail: recepcja@hotel.tarnovia.pl
  • phone: +48 14 630 03 50 – phone reservations have temporary status – they are valid to 18:00.

Hotel Tarnovia S.A. Booking terms & conditions

    • 1. General info
    1. The following document outlines terms & conditions of booking, cancellation, payments methods and deadlines, booking confirmations and complaints in property Hotel Tarnovia S.A., Kościuszki 10, :StreetPostalCode, Tarnów, tel +48 14 63 00 350, email recepcja@hotel.tarnovia.pl (hereafter: "Property").
    2. Prices on the Property website are tax included (VAT included).
    3. Payment is made in Polish Zloty - PLN. Rates in other currencies are approximate, calculated on floating conversion rate.
    4. Reservation agreement is made with the on-line reservation system operator - (PROFITROOM Sp. z o.o. with head office located at: Roosevelta 9/3, 60-829 Poznań, Poland with company registration no.: 0000303746, hereafter: "Operator") on behalf of Property managed by: Hotel Tarnovia S.A. with head office located at Kościuszki 10, 33-100 Tarnów, company registration no.: 0000089152
    • 2. Complaints
    1. In case a customer notices a failure to perfor the booking agreement (i.e. service inconsistent with the reservation terms & conditions, and/or service/product description on the Property website), the customer should immediately notify the contractor (at the reception, by e-mail at recepcja@hotel.tarnovia.pl or by phone at tel. +48 14 63 00 350)
    2. Complains will be processed within 14 days.
    3. In case of a refund based on a complaint, the refund will be made using the payment method corresponding to the one selected by the customer while making the reservation (e.g. in case of a credit card payment - to the credit card account, in case of a bank transfer - to the account from which the payment was made).
    • 3. Reservation cancellation
    1. Reservation may be cancelled by a customer via the on-line reservation system (the link to manage the reservation can be found in the e-mail booking confirmation) or by contacting the hotel reception directly by phone or e-mail.
    2. Cost of cancellation is stipulated by the selected offer terms.
    3. In case of a refund claimed on the base of reservation cancellation, the refund will be made using the payment method corresponding to the one selected by the customer while making the reservation (e.g. in case of a credit card payment - to the credit card account, in case of a bank transfer - to the original bank account where payment was initiated) within 7 days.
    • 4. Personal details
    1. During the reservation process customer gives consent to place his personal details in the system operator’s database.
    2. Personal data will be used only to enable the complete reservation process in accordance with Personal Data Security Act (dated 29th Aug 1997). Customer may set up an account in the Operators system. The account will enable making future bookings in other properties utilising the Operators system without re-entering personal data.
    3. In instances and on the conditions stipulated by the Personal Data Security Act, dated 29th Aug 1997 (Journal of Laws 2002, No. 101, point 926 with further amendments), customer has the right to demand for completion, update and correction of data, either permanent or temporary.
    • 5. Final provisions
    1. The booking agreement is consider as binding the moment e-mail confirmation is sent the e-mail address given by the customer.
    2. Customer is liable for the proper completion of data in the booking form. Property is not liable for the erroneous data, or failure to provide correct arrival or departure dates, by the customer.
    3. The customer may not withdraw from an agreement concluded remotely, outside the business office based on the article 38, par. 12 of the Customers Rights Act of 30th May 2014 (Journal of Laws 2014, 827).
    4. The Property has the right to provide a service of similar quality within the dates selected by the customer during the reservation process, in case provision of a service reserved is not possible
    5. Selection of the option “I am familiar with and accept Hotel Tarnovia S.A. reservation terms and conditions” means the customer is familiar, understands and accepts the reservation terms and conditions, as well as the selected offer conditions. Online booking completion will not be possible without acceptance of the terms and conditions.

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Projekt współfinansowany ze środków Europejskiego Funduszu Rozwoju Regionalnego w ramach Małopolskiego Regionalnego Programu Operacyjnego
na lata 2007-2013, Europejskiego Funduszu Społecznego w ramach Programu Operacyjnego Kapitał Ludzki 2007 - 2013 oraz budżetu województwa

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